Help Center › Common problems
The app crashed during a lecture
From the app’s Help panel
The app crashed during a lecture
Reopen it. A “Recovered N minutes” banner appears with Finish it — one click rebuilds the transcript and notes. At most 10 seconds are ever lost.
Audio is saved in 10-second pieces as it happens, so a crash or a dead battery can lose at most 10 seconds.
Still stuck? Email [email protected] — include which tab you were on and what you pressed.